FAQs

Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your package using the tracking link provided.

Q: Why is my tracking number not updating?
A: Tracking updates may take 2-5 business days due to international shipping. Please allow time for the carrier to update tracking details.

Q: How do I return an item?
A: Contact our support team at support@prestiqueluxury.com with your order number and reason for return. We will provide you with return instructions.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

💳 Payments & Orders

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods.

🛠 Product & Support

Q: What if I receive a damaged or incorrect item?
A: We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please email us at support@prestiqueluxury.com  with a photo of the item and your order number, and we will assist you with a replacement or refund.